Reading three CLE articles on What Do You Value will give you the vocabulary. The actual capability comes from a different place — years of cases, a few mentor relationships, and the willingness to sit through hours of the kind of work that doesn’t feel like progress.
Written for therapists thinking about how to position around What Do You Value for the next three to five years, not the next quarter.
Working with clients facing What Do You Value decisions requires careful awareness of the therapist’s own boundaries. The temptation to opine on the practical merits of the client’s situation is real; the discipline to keep the focus on the client’s internal experience is what makes the work effective.
The intake conversation
The intake conversation for What Do You Value matters does most of the work of the engagement. Practitioners who run a structured intake — covering the client’s objectives, the timeline they’re working with, the co-professionals on the case, the data and documents needed, and the form the deliverable will take — produce engagement letters that hold their shape through the matter. Practitioners who run an unstructured intake produce engagement letters that get rewritten or absorb scope creep silently.
Document the intake. Either contemporaneous notes you keep in the file or a follow-up summary email to the client. What Do You Value engagements involve enough small decisions across long timelines that working from memory six months in produces errors.
The analytical work itself
The pacing of the middle phase depends heavily on third-party responsiveness. Some What Do You Value engagements can complete the middle phase in 30 days; others stretch to four months because a critical document custodian is slow to respond. Practitioners who actively chase third-party documents — rather than waiting for them — keep matters moving meaningfully faster than passive practitioners.
Communication discipline during the middle phase prevents most of the problems that show up at the deliverable. Practitioners who send the client weekly or biweekly written updates — even short ones — maintain trust and surface issues early. Practitioners who go silent during the analytical work leave the client to imagine what might be happening, which is rarely productive.
Producing the work product
The deliverable for a What Do You Value engagement is the work product everyone will reference for years afterward. It needs to be defensible (your analysis can withstand scrutiny), readable (the client and any non-specialist can understand it), and complete (it addresses what the engagement was scoped to address). The deliverable usually takes 20-40% of the engagement hours; underestimating this consistently produces matters that run over time.
Walk the client through the deliverable before they take it to the attorney or court. The presentation matters; the same report explained well lands differently than the same report dropped over email without context. The walk-through is also where the client’s last questions surface; addressing them in real time prevents follow-up cycles weeks later.
How specific situations change the standard pattern
What Do You Value engagements vary along a few predictable dimensions: client sophistication (institutional client vs. unsophisticated individual), case complexity (single straightforward question vs. multiple intertwined issues), opposing-side cooperation (cooperative vs. adversarial), and timeline pressure (negotiated timeline vs. court-imposed deadlines). Each dimension affects how the standard engagement pattern needs to adjust. For deeper reference, see APA Ethical Principles.
Matters with unsophisticated clients require more explanation, slower pacing, and more deliverable walk-through time than matters with sophisticated clients. Practitioners who run the same engagement structure regardless of client sophistication produce uneven outcomes; calibrating to the client is part of professional judgment.
Practitioners who want to make What Do You Value a meaningful part of their work should commit to the long timeline. The first year produces little visible return. The third year shifts. By year five, the work and the referrals look noticeably different.
How VennBoard fits in
Practitioners who handle What Do You Value repeatedly find that the back-office infrastructure is the difference between a practice that scales and one that absorbs the practitioner. VennBoard provides the structured workspace that lets you focus on the substantive work — the part that actually compounds.
Learn more about how VennBoard fits into a therapist practice focused on What Do You Value at VennBoard.com.